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CEO/Leadership Team
Joe Shaffer
President and CEO
Joe joined Crosspoint 18 years ago and has served as Director of Operations and since 2023 as the President and CEO. He has a Masters in Public Administration and began his career as a counselor in the U.S. Army. Following his service, he worked as a certified alcohol and drug counselor, case manager, program supervisor and quality assurance specialist in an Illinois non-profit serving substance-affected offenders. He has more than 46 years of experience in the behavioral health field.
Elisa M. Lopez-Canseco
Director of Operations
Elisa Lopez-Canseco has been employed with Crosspoint for approximately 26 years. She began her career with the agency in October 1997 as a Case Worker Aide at the female facility, Pryor House and after serving in different positions including Case Manager and Unit Manager, she was ultimately promoted to Residential Corrections Administrator (RCA). As RCA she was responsible for planning, directing, coordinating and monitoring the day-to-day operations of the Federal Bureau of Prisons Program. In 2021 she transitioned to Program Administrator overseeing Casa Mia, Veterans and one Outpatient Program assisting in creating recovery-oriented environments. In 2024, she was promoted to the Director of Operations position responsible for leading operations staff in managing and administering its programs and services. She holds a Master’s Degree in Public Administration and a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. She is a Northside Chamber of Commerce Leadership Lab 2013 graduate, a current member of the International Community Justice (ICJA) Association Board and Public Policy Committee and Immediate Past-President of ICJA.
Mary Kay Martinez, CFRE
Director of Development
Mary Kay joined Crosspoint in October 2024 and brings to this work expertise in fundraising, intergovernmental relations, community relations, and relationship building skills and experience securing more than $61 million in fundraising partnerships. She received her Bachelor of Arts degree in political science from St. Edward’s University in Austin and holds a Master of Arts in Catholic School Leadership from St. Mary’s University in San Antonio. She is currently pursuing her PhD in Organizational Leadership and Program Evaluation at The University of the Incarnate Word. In addition, she has been a certified fundraising executive (CFRE) through the International Association of Fundraising Executives since 2006. In 2020, she was named the Outstanding Fundraising Professional by the Association of Fundraising Professionals San Antonio & South Texas Chapter. Most recently, Mary Kay served as the Director of Strategic Partnerships and Development for the Bexar County Community Health Collaborative working to improve the health status of the community by enhancing health care access. Originally from Los Angeles, Mary Kay is married to the artist Jesus Toro Martinez.
Mark Napier
Director of Finance
Mark joined Crosspoint in January of 2024. Mark began his career in the banking industry and then switched over to spend another 20 years in the construction and energy industry. He then moved over to the Boy Scouts of America and then took up the seat of Director of Finance with Crosspoint. Mark holds a BA in Finance from the University of Texas in Dallas and a MBA from SMU.
Rose Santillan
Director of Compliance & Facility Services | PREA Coordinator
Rose Santillan is an experienced professional with over 36 years at Crosspoint, 29 of which have been in managerial roles. She holds certifications as a Microsoft Network Administrator and as a Certified ACA Auditor. Additionally, she holds an AAS in Office Management and a Bachelor’s Degree in Business Management.
With 15 years of experience as a Quality Assurance Specialist, Ms. Santillan is well-versed in quality assurance and program compliance. In her current role as Director of Compliance, she oversees agency contractual obligations, program management, compliance, quality improvement initiatives, staff development, and physical plant management. She also serves as the PREA Coordinator for Crosspoint.
Ms. Santillan is an active member of the American Correctional Association (ACA), the International Community Corrections Association, the National Organization of Hispanics in Criminal Justice, and the Association of Women Executives in Corrections. She is a member of ACA’s Delegate Assembly and serves on various committees, including the Community Corrections Committee, Women in Corrections Committee, and the Equal Rights Committee. She also served on the board for the Government Hill Neighborhood Association and is a graduate of the Northside Chamber of Commerce Leadership Lab (Class of 2014).
Veronica Solis
Program Administrator
Veronica has been employed by Crosspoint since 2003. She holds a Bachelor’s Degree in Criminal Justice from the University of Houston. She currently oversees operations for the Residential Reentry Center for the Federal Bureau of Prisons. This program provides transitional services to individuals returning into the community.
Angel Garcia
Program Administrator
Angel has been employed by Crosspoint since 2005. He has a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. He oversees operations for the Behavioral Health Transitions program that provide residential services with embedded outpatient services for clients with co-occurring disorders and the Veterans program which provides residential services for our homeless Vets population. This role also includes maintaining key partnerships with Bexar County Pre-Trial Diversion Services and Specialty Courts for Justice System placements as well as overseeing the US Pre-Trial Services which provides residential services for clients going through the judicial process.
Krishna Head
Program Administrator
Krishna is a Licensed Chemical Dependency Counselor (LCDC) and Advance Alcohol & Drug Counselor (AADC) and has dedicated her 30-year career to serving others. She began her career in childcare and working with people with disabilities. For the last 20 years, she has worked with people with substance use, mental health and criminal justice needs.
When Krishna joined Crosspoint in 2015, she operated as Career Development Supervisor where she identified and recruited appropriate candidates for a training program sponsored by the Department of Labor. In 2017, Krishna was promoted to Clinical Program Manager, where she oversaw and grew the Outpatient Center (OPC) located at Summit. In 2023; she took on oversight for Crosspoint’s second clinical program at Hall House. In 2025; she was promoted to her current position. As Clinical Program Administrator, she is responsible for planning, directing, coordinating and monitoring the day to day operations of Crosspoint’s Outpatient Programs and the Women’s Wellness Campus. Krishna has cultivated relationships with a number of agencies including state & federal prison systems, federal probation and pre-trial services and specialty court programs. With expertise in Evidence Based Practices (EBP) for PTSD, she is trained in Seeking Safety, Cognitive Processing Therapy (CPT), Prolonged Exposure (PE) and Eye Movement Desensitization and Reprocessing (EMDR) and advocates for trauma-informed practices.
She is dedicated to advocating underserved populations. Krishna holds a Bachelor’s Degree in Community Health and a Master’s Degree in Addictions Studies.
Josie Rodriguez
HR Manager
Josie has been employed with Crosspoint, Inc. for over 25 years. She is responsible for coordinating and directing support functions for the agency. She provides specialized services relating to employee records and benefits. She holds an Associate’s Degree in Applied Science-Nursing.
Myra Pérez-López
Executive Assistant
Myra joined Crosspoint in September 2008. She holds a Bachelor of Arts Degree in Criminal Justice from the University of Texas at San Antonio. Myra is responsible for supporting the CEO and Board of Directors in a wide range of activities and provides technical assistance and support in Crosspoint projects and special events.
CEO/Leadership Team
President and CEO
Joe joined Crosspoint 18 years ago and has served as Director of Operations and since 2023 as the President and CEO. He has a Masters in Public Administration and began his career as a counselor in the U.S. Army. Following his service, he worked as a certified alcohol and drug counselor, case manager, program supervisor and quality assurance specialist in an Illinois non-profit serving substance-affected offenders. He has more than 46 years of experience in the behavioral health field.
Director of Operations
Elisa Lopez-Canseco has been employed with Crosspoint for approximately 26 years. She began her career with the agency in October 1997 as a Case Worker Aide at the female facility, Pryor House and after serving in different positions including Case Manager and Unit Manager, she was ultimately promoted to Residential Corrections Administrator (RCA). As RCA she was responsible for planning, directing, coordinating and monitoring the day-to-day operations of the Federal Bureau of Prisons Program. In 2021 she transitioned to Program Administrator overseeing Casa Mia, Veterans and one Outpatient Program assisting in creating recovery-oriented environments. In 2024, she was promoted to the Director of Operations position responsible for leading operations staff in managing and administering its programs and services. She holds a Master’s Degree in Public Administration and a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. She is a Northside Chamber of Commerce Leadership Lab 2013 graduate, a current member of the International Community Justice (ICJA) Association Board and Public Policy Committee and Immediate Past-President of ICJA.
Mary Kay Martinez, CFRE
Director of Development
Mary Kay joined Crosspoint in October 2024 and brings to this work expertise in fundraising, intergovernmental relations, community relations, and relationship building skills and experience securing more than $61 million in fundraising partnerships. She received her Bachelor of Arts degree in political science from St. Edward’s University in Austin and holds a Master of Arts in Catholic School Leadership from St. Mary’s University in San Antonio. She is currently pursuing her PhD in Organizational Leadership and Program Evaluation at The University of the Incarnate Word. In addition, she has been a certified fundraising executive (CFRE) through the International Association of Fundraising Executives since 2006. In 2020, she was named the Outstanding Fundraising Professional by the Association of Fundraising Professionals San Antonio & South Texas Chapter. Most recently, Mary Kay served as the Director of Strategic Partnerships and Development for the Bexar County Community Health Collaborative working to improve the health status of the community by enhancing health care access. Originally from Los Angeles, Mary Kay is married to the artist Jesus Toro Martinez.
Mark Napier
Director of Finance
Mark joined Crosspoint in January of 2024. Mark began his career in the banking industry and then switched over to spend another 20 years in the construction and energy industry. He then moved over to the Boy Scouts of America and then took up the seat of Director of Finance with Crosspoint. Mark holds a BA in Finance from the University of Texas in Dallas and a MBA from SMU.
Director of Compliance & Facility Services | PREA Coordinator
Rose Santillan is an experienced professional with over 36 years at Crosspoint, 29 of which have been in managerial roles. She holds certifications as a Microsoft Network Administrator and as a Certified ACA Auditor. Additionally, she holds an AAS in Office Management and a Bachelor’s Degree in Business Management.
With 15 years of experience as a Quality Assurance Specialist, Ms. Santillan is well-versed in quality assurance and program compliance. In her current role as Director of Compliance, she oversees agency contractual obligations, program management, compliance, quality improvement initiatives, staff development, and physical plant management. She also serves as the PREA Coordinator for Crosspoint.
Ms. Santillan is an active member of the American Correctional Association (ACA), the International Community Corrections Association, the National Organization of Hispanics in Criminal Justice, and the Association of Women Executives in Corrections. She is a member of ACA’s Delegate Assembly and serves on various committees, including the Community Corrections Committee, Women in Corrections Committee, and the Equal Rights Committee. She also served on the board for the Government Hill Neighborhood Association and is a graduate of the Northside Chamber of Commerce Leadership Lab (Class of 2014).
Program Administrator
Veronica has been employed by Crosspoint since 2003. She holds a Bachelor’s Degree in Criminal Justice from the University of Houston. She currently oversees operations for the Residential Reentry Center for the Federal Bureau of Prisons. This program provides transitional services to individuals returning into the community.
Angel Garcia
Program Administrator
Angel has been employed by Crosspoint since 2005. He has a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. He oversees operations for the Behavioral Health Transitions program that provide residential services with embedded outpatient services for clients with co-occurring disorders and the Veterans program which provides residential services for our homeless Vets population. This role also includes maintaining key partnerships with Bexar County Pre-Trial Diversion Services and Specialty Courts for Justice System placements as well as overseeing the US Pre-Trial Services which provides residential services for clients going through the judicial process.
Krishna Head
Program Administrator
Krishna is a Licensed Chemical Dependency Counselor (LCDC) and Advance Alcohol & Drug Counselor (AADC) and has dedicated her 30-year career to serving others. She began her career in childcare and working with people with disabilities. For the last 20 years, she has worked with people with substance use, mental health and criminal justice needs.
When Krishna joined Crosspoint in 2015, she operated as Career Development Supervisor where she identified and recruited appropriate candidates for a training program sponsored by the Department of Labor. In 2017, Krishna was promoted to Clinical Program Manager, where she oversaw and grew the Outpatient Center (OPC) located at Summit. In 2023; she took on oversight for Crosspoint’s second clinical program at Hall House. In 2025; she was promoted to her current position. As Clinical Program Administrator, she is responsible for planning, directing, coordinating and monitoring the day to day operations of Crosspoint’s Outpatient Programs and the Women’s Wellness Campus. Krishna has cultivated relationships with a number of agencies including state & federal prison systems, federal probation and pre-trial services and specialty court programs. With expertise in Evidence Based Practices (EBP) for PTSD, she is trained in Seeking Safety, Cognitive Processing Therapy (CPT), Prolonged Exposure (PE) and Eye Movement Desensitization and Reprocessing (EMDR) and advocates for trauma-informed practices.
She is dedicated to advocating underserved populations. Krishna holds a Bachelor’s Degree in Community Health and a Master’s Degree in Addictions Studies.
HR Manager
Josie has been employed with Crosspoint, Inc. for over 25 years. She is responsible for coordinating and directing support functions for the agency. She provides specialized services relating to employee records and benefits. She holds an Associate’s Degree in Applied Science-Nursing.
Executive Assistant
Myra joined Crosspoint in September 2008. She holds a Bachelor of Arts Degree in Criminal Justice from the University of Texas at San Antonio. Myra is responsible for supporting the CEO and Board of Directors in a wide range of activities and provides technical assistance and support in Crosspoint projects and special events.