Joseph Shaffer, has 40 years’ experience in the behavioral health field. He has a Master’s Degree in Public Administration. Joseph began this career as a counselor in the U.S. Army followed by 21 years working as a certified alcohol and drug counselor, case manager and program supervisor in an Illinois non-profit that serves substance-affected offenders. He has been employed at Crosspoint for 12 years and he is currently the Program Administrator for Community and Clinical Programs.
Elisa M. Lopez-Canseco
Program Administrator
Elisa Lopez-Canseco has been employed with Crosspoint, Inc. for approximately 22 years. She began her career with the agency in October 1997 as a Case Worker Aide at the female facility, Pryor House and after serving in different positions including Case Manager and Unit Manager, she was ultimately promoted to Program Administrator (RCA). As PA she is currently responsible for planning, directing, coordinating and monitoring the day-to-day operations of the Federal Bureau of Prisons Program, facilities and the personnel issues at the two Crosspoint residential reentry centers. She holds a Master’s Degree in Public Administration and a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. She is a Northside Chamber of Commerce Leadership Lab 2013 graduate, a current member of the International Community Corrections Association Board and Public Policy Committee.
Danny Reyes
Program Administrator
Danny Reyes has an Associate’s Degree and 30 years’ experience in Community Corrections. Danny began his career as a counselor with Dismas Charities Inc. and quickly moved up to Assistant Director. In 2007 Danny was promoted to Director. In September 2021, Danny joined Crosspoint as the Program Administrator for the BOP Program. Before joining Dismas Charities, and Crosspoint, Danny worked for 10 years as an alcohol and drug counselor for the Webb County Restitution Center in Laredo, Texas. Danny is also certified as an Anger Resolution Therapist and a Driving/Class Room Instructor.
Veronica Solis
Program Administrator
Program Administrator Veronica Solis has been employed by Crosspoint since 2003. She has a Bachelor’s Degree in Criminal Justice from the University of Houston. She oversees operations for Behavioral Health Transitions that provide residential services with embedded outpatient services for clients with co-occurring disorders. This role includes maintaining key partnerships with Bexar County Pre-Trial Diversion Services and Specialty Courts for Justice System placements as well as a partnership with the Southwest Texas Reginal Advisory Council (STRAC) healthcare system to provide step-down services for Bexar county residents coming out of crisis care from local hospitals. Veronica also serves as the Administrator for the Esperanza Human Trafficking Court. Crosspoint has provided residential services for men and women in this Bexar County Specialty Court since its inception in 2014.
Rose Santillan
Quality Assurance Administrator
Rose Santillan, Quality Assurance Administrator and PREA Coordinator is a certified Microsoft Network Administrator, holds an AAS in Office Management, and has a Bachelors Degree in Business Management. She has been employed at Crosspoint for 32 years, 24 of which have been in a managerial capacity. She was trained as a Quality Assurance Specialist and provided quality assurance services to Crosspoint for 15 years. As the Quality Assurance Administrator, Ms. Santillan currently oversees agency contractual obligations, program compliance, management, quality improvement strategies, staff development and physical plant issues. She serves as Crosspoint’s PREA Coordinator. She is a Certified ACA Auditor. She is a member of the American Correctional Association, International Community Corrections Association, National Organization of Hispanics in Criminal Justice, Correctional Accreditation Managers Association CAMA, and a board member of the Texas Criminal Justice Association. She serves on ACA’s Delegate Assembly in the area of Community-Based Correctional Organizations, and is a member of the ACA Community Corrections Committee, Women in Corrections Committee, Internationals Committee and the Equal Rights Committee and served on the board for the Government Hill Neighborhood Association. She is also a Northside Chamber of Commerce Leadership Lab 2014 graduate.
Josie Rodriguez
Office Manager/Human Resources
Josie Rodriguez, Office Manager/Human Resources, has been employed with Crosspoint, Inc. for over 21 years. She began her career with the agency as a Clerk I and has risen through the ranks and gained experience as a Clerk II, Human Resource Specialist, and Office/Human Resources Assistant. As an Office Manager, Ms. Rodriguez is responsible for coordinating and directing administrative support functions for the agency. She provides specialized services relating to employee records and benefits. She holds an Associate’s Degree in Applied Science-Nursing.
Myra Pérez-López
Executive Assistant
Myra Pérez-López holds a Bachelor of Arts Degree in Criminal Justice from the University of Texas at San Antonio. Myra has over 18 years’ experience in nonprofit organizations and 19 years’ experience as an Executive Assistant. She is responsible for supporting Dr. Downey in a wide range of activities and provides technical assistance and support in Crosspoint projects and special events.
CEO/Leadership Team
Interim President and CEO
Joseph Shaffer, has 40 years’ experience in the behavioral health field. He has a Master’s Degree in Public Administration. Joseph began this career as a counselor in the U.S. Army followed by 21 years working as a certified alcohol and drug counselor, case manager and program supervisor in an Illinois non-profit that serves substance-affected offenders. He has been employed at Crosspoint for 12 years and he is currently the Program Administrator for Community and Clinical Programs.
Program Administrator
Elisa Lopez-Canseco has been employed with Crosspoint, Inc. for approximately 22 years. She began her career with the agency in October 1997 as a Case Worker Aide at the female facility, Pryor House and after serving in different positions including Case Manager and Unit Manager, she was ultimately promoted to Program Administrator (RCA). As PA she is currently responsible for planning, directing, coordinating and monitoring the day-to-day operations of the Federal Bureau of Prisons Program, facilities and the personnel issues at the two Crosspoint residential reentry centers. She holds a Master’s Degree in Public Administration and a Bachelor’s Degree in Psychology from the University of Texas at San Antonio. She is a Northside Chamber of Commerce Leadership Lab 2013 graduate, a current member of the International Community Corrections Association Board and Public Policy Committee.
Danny Reyes
Program Administrator
Danny Reyes has an Associate’s Degree and 30 years’ experience in Community Corrections. Danny began his career as a counselor with Dismas Charities Inc. and quickly moved up to Assistant Director. In 2007 Danny was promoted to Director. In September 2021, Danny joined Crosspoint as the Program Administrator for the BOP Program. Before joining Dismas Charities, and Crosspoint, Danny worked for 10 years as an alcohol and drug counselor for the Webb County Restitution Center in Laredo, Texas. Danny is also certified as an Anger Resolution Therapist and a Driving/Class Room Instructor.
Program Administrator
Program Administrator Veronica Solis has been employed by Crosspoint since 2003. She has a Bachelor’s Degree in Criminal Justice from the University of Houston. She oversees operations for Behavioral Health Transitions that provide residential services with embedded outpatient services for clients with co-occurring disorders. This role includes maintaining key partnerships with Bexar County Pre-Trial Diversion Services and Specialty Courts for Justice System placements as well as a partnership with the Southwest Texas Reginal Advisory Council (STRAC) healthcare system to provide step-down services for Bexar county residents coming out of crisis care from local hospitals. Veronica also serves as the Administrator for the Esperanza Human Trafficking Court. Crosspoint has provided residential services for men and women in this Bexar County Specialty Court since its inception in 2014.
Quality Assurance Administrator
Rose Santillan, Quality Assurance Administrator and PREA Coordinator is a certified Microsoft Network Administrator, holds an AAS in Office Management, and has a Bachelors Degree in Business Management. She has been employed at Crosspoint for 32 years, 24 of which have been in a managerial capacity. She was trained as a Quality Assurance Specialist and provided quality assurance services to Crosspoint for 15 years. As the Quality Assurance Administrator, Ms. Santillan currently oversees agency contractual obligations, program compliance, management, quality improvement strategies, staff development and physical plant issues. She serves as Crosspoint’s PREA Coordinator. She is a Certified ACA Auditor. She is a member of the American Correctional Association, International Community Corrections Association, National Organization of Hispanics in Criminal Justice, Correctional Accreditation Managers Association CAMA, and a board member of the Texas Criminal Justice Association. She serves on ACA’s Delegate Assembly in the area of Community-Based Correctional Organizations, and is a member of the ACA Community Corrections Committee, Women in Corrections Committee, Internationals Committee and the Equal Rights Committee and served on the board for the Government Hill Neighborhood Association. She is also a Northside Chamber of Commerce Leadership Lab 2014 graduate.
Office Manager/Human Resources
Josie Rodriguez, Office Manager/Human Resources, has been employed with Crosspoint, Inc. for over 21 years. She began her career with the agency as a Clerk I and has risen through the ranks and gained experience as a Clerk II, Human Resource Specialist, and Office/Human Resources Assistant. As an Office Manager, Ms. Rodriguez is responsible for coordinating and directing administrative support functions for the agency. She provides specialized services relating to employee records and benefits. She holds an Associate’s Degree in Applied Science-Nursing.
Executive Assistant
Myra Pérez-López holds a Bachelor of Arts Degree in Criminal Justice from the University of Texas at San Antonio. Myra has over 18 years’ experience in nonprofit organizations and 19 years’ experience as an Executive Assistant. She is responsible for supporting Dr. Downey in a wide range of activities and provides technical assistance and support in Crosspoint projects and special events.